Mission, Vision, Values

Core values

Ricoh Way is a common approach to all entities of the Ricoh Group.
It is based on the shared Mission, Vision and Values for a common ambition.

The needs and expectations of all stakeholders are taken into account and integrated into the Group’s Values and therefore its commitments.

The constant concern about people, our trade, the society and the planet is necessary to maintain and develop our performance.

Customer centricity, passion, gemba, innovation, teamwork and winning spirit are devoted to serve the most demanding expectations of our customers and partners in the highest standards of ethics and integrity.

The Mission, Vision and Values of the Ricoh Way are thus the foundations of the method.


At the interface of people and information, we always bring innovative solutions to satisfy our stakeholders.

Customers - Reliable products and services with agility.
Employees - Development of skills, empowerment, recognition and a motivating safe work environment.
Society - Environmental management and contribution to our communities.
Partners - Strong collaboration driven by the development of mutual benefits.
Shareholders - Ensuring healthy and sustainable financial results.


To be the most trusted global company.

By understanding the market needs, we can continue to provide required services flexibly. Only market can secure our position!


Customer Centric – Act from the customer’s perspective.
Passion – Approach everything positively and purposefully.
Gemba – Learn and improve from the facts.
Innovation – Break with the status quo to create value without limits.
Teamwork – Respect all stakeholders and co-create value.
Winning spirit – Succeed by embracing challenges through courage and agility.
Ethics & Integrity – Act with honesty and accountability.


Mission, vision, values