Home
Footer
RGPD

Privacy Policy of Ricoh Industrie France 

Last updated: 20/08/2026

 

Ricoh Industrie France (hereinafter “RIF”) operates the website www.ricoh-thermal.com (hereinafter the “Website”), which provides information about RIF, the RICOH Group, and the products and services offered.

RIF recognizes the importance of personal data privacy. As the data controller, RIF undertakes to comply with its legal obligations under the General Data Protection Regulation (GDPR) (EU Regulation 2016/679) and applicable laws. The data collected will be processed with care and confidentiality and used exclusively for the purposes specified in this document.

Contents

  1. Who are we?
  2. Who is concerned?
  3. What personal data do we collect?
  4. For what purposes do we process your data?
  5. Who will use your data? Will it be transferred?
  6. Legal bases for data processing
  7. Processing outside the EEA
  8. Retention period for personal data
  9. Your rights regarding your personal data
  10. Withdrawal of consent and exercise of your rights
  11. Changes to the Privacy Policy

1. Who are we?

We are Ricoh Industrie France SAS

Address:
144 route de Rouffach,
68920 Wettolsheim, France

Telephone: +33 (0)3 89 20 40 00


General e-mail:info@ricoh-industrie.fr

GDPR e-mail:data.protection@ricoh-industrie.fr

  • RCS: Colmar B 341 095 735
  • Siret: 341 095 735 000 21
  • Share capital: €22,105,107

We are the data controller responsible for processing your personal data, unless otherwise stated in this document.

2. Who is concerned?

We collect data in the following situations:

  • You are one of our customers or suppliers.
  • You use our products or services.
  • You work for a customer or supplier, or for a person using our products or services.
  • You are a prospective customer to whom we wish to offer our products or services.
  • You submit a question via our contact form, apply for a job, or respond to a survey.
  • You provide identification documents at the security desk of our site in Wettolsheim.

3. What personal data do we collect?

The data we collect includes:

Personal data provided directly:

  • Name, employer, job title, department.
  • Professional or personal contact details (address, telephone number, e-mail address).

Technical data collected via the Website:

  • IP address, browser type and version, time zone, operating system.
  • Browsing history (URLs, pages viewed, interactions).

For further information, please consult our Cookie Policy.

4. For what purposes do we process your data?

Your data may be used to:

  1. Enter into and perform contracts with our customers or suppliers.
  2. Respond to technical requests or complaints.
  3. Promote and market our products (with your prior consent).
  4. Administer and secure our Website.
  5. Send you our monthly Newsletter or a survey (following your consent).

5. Who will use your data? Will it be transferred?

Your data may be shared with:

  • Entities within the RICOH Group.
  • Partners, suppliers and subcontractors (in connection with the performance of contracts).
  • Professional advisers (legal and accounting).
  • Web analytics or optimization service providers.
  • Legal authorities (where required by law).

If data is transferred outside the EEA, we will ensure that it is protected in accordance with European legislation.

6. Legal bases for data processing

We process your data on the following legal bases:

  • Your consent (for marketing communications or the Newsletter).
  • Contractual necessity.

  • Compliance with a legal obligation.

  • RIF’s legitimate interests.

7. Processing outside the EEA

Certain data may be transferred to or outside the EEA. We take all necessary measures to ensure its security, including the use of standard contractual clauses where applicable. 

 8. Retention period for personal data

Data is retained:

  • For as long as necessary to fulfil the original purpose for which it was collected.
  • For up to 5 years after the conclusion of a commercial contract, in accordance with the French Commercial Code.

 9. Your rights regarding your personal data

You have the right to:

  • Access your personal data (right of access).
  • Rectify inaccurate personal data (right to rectification).
  • Request the deletion of your personal data (right to erasure).
  • Request restriction of processing or the transfer of your data (right to restriction and data portability).
  • Define instructions regarding the handling of your data after your death.

10. Withdrawal of consent and exercise of your rights

To exercise your rights, please contact us at:

GDPR e-mail:data.protection@ricoh-industrie.fr 

General e-mail: info@ricoh-industrie.fr

Postal address:Ricoh Industrie France SAS – 144 route de Rouffach, 68920 Wettolsheim

Please enclose a copy of your identity document.

11. Changes to the Privacy Policy

Any updates will be published on this page. We encourage you to review this page regularly.