Ricoh signs agreement with SoftBank Robotics EMEA to support maintenance and operation of collaborative cleaning robots


Dedicated Ricoh repair centre and 24/7 support to help make working lives easier

Ricoh Europe, London, 24 March 2021


Ricoh Europe has been appointed by SoftBank Robotics EMEA (SBRE) – creators of cobots (collaborative robots) designed to empower people in their work – to support the launch of its smart cleaning innovation.

When arriving at their place of work, cleaning professionals can programme Whiz to perform vacuuming against memorised routes while they focus on more vital tasks. The cobot is suited for busy environments such as hotels, offices, healthcare and airports.


The agreement will see Ricoh Europe provide a repair service from its dedicated repair centre in France, at Ricoh Industrie France, which becomes “official whiz repair centre in Europe” as well as call centre and project management services from the Ricoh Service Operations Centre in Poland. The service will be provided by Ricoh to the SoftBank Robotics’ distributor network initially for 10 European countries with the potential to expand across the continent.


Stefano Bensi, General Manager of SBR EMEA, says: “We chose to work with Ricoh based on its extensive geographical coverage, technical support and customer care capabilities. They will support our appointed distributors across the region in supplying an unparalleled level of service to help meet and delight the needs of their clients. We are seeing an accelerated adoption in Whiz and this agreement is a vital aspect to ensure the resilience of user experience.”

David Mills, CEO, Ricoh Europe, adds: “Supporting the operation and effectiveness of collaborative robots reaffirms Ricoh as a true digital services company. Crucially, it also ensures that innovative technologies designed to make people’s working lives easier and free up valuable time do just that.”






| About SoftBank Robotics EMEA |

SoftBank Robotics EMEA delivers innovative automation and cobotic solutions to a range of industries in the EMEA region. Our cobots (collaborative robots) are designed to support and empower people in their work, removing the strain of repetitive and time-consuming tasks and enabling staff to focus on higher value activities which makes a real difference to clients.

Within the facilities management and commercial cleaning industries, our automated cleaning products enable contractors to adopt a smarter, more sustainable approach to service delivery, through new technology and agile business models. Our products are designed to free up cleaning teams to focus on added-value tasks, whilst driving greater performance and consistency in specific areas of service delivery.

For further information, please visit Whiz



| About Ricoh |

Ricoh is empowering digital workplaces using innovative technologies and services enabling individuals to work smarter. For more than 80 years, Ricoh has been driving innovation and is a leading provider of document management solutions, IT services, communications services, commercial and industrial printing, digital cameras, and industrial systems.

Headquartered in Tokyo, Ricoh Group operates in approximately 200 countries and regions. In the financial year ended March 2020, Ricoh Group had worldwide sales of 2,008 billion yen (approx. 18.5 billion USD).

For further information, please visit Ricoh Europe

Media contact:
Ricoh Europe PLC
Jack Gibson
Tel: +44 (0) 792 057 6999
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