Privacy Policy of Ricoh Industrie France

Ricoh Industrie France (hereinafter referred to as RIF) has the website (hereinafter referred to as the website). The website provides extensive information about RIF, the Ricoh Group and the products and services offered by the company. RIF recognizes the importance of the confidentiality of personal data and undertakes, in its capacity as a controller, to fulfil all of its obligations under European Union (EU) Regulation 2016/679, known as the General Data Protection Regulation, or GDPR, and under all applicable laws, in order to protect your privacy and process data relating to you with the greatest care and utmost confidentiality. These data will not be used for any purpose other than the purpose specified in this Privacy Policy. 
This Privacy Policy describes our role, why and how we process personal data, and if you are concerned, your rights and our contact details if you would like to contact us. 


Who are we?

We are Ricoh Industrie France. Our contact details and other relevant information are set out below.

Ricoh Industrie France SAS 
144 route de Rouffach
68920 Wettolsheim - France

Telephone: +33 (0)3 89 20 40 00
E-mail (general information regarding RIF):
E-mail (questions relating to the GDPR):

R.C.S COLMAR B 341 095 735
Business identification number (Siret): 341 095 735 000 21
Share capital: €22,105,107

We are the controller in relation to the personal data processed in accordance with this policy (except where this policy explains otherwise).


Who is concerned?

We may process your personal data if:

  • You are a customer or supplier of ours.
  • You use our products or services.
  • You work for one of our customers or suppliers.
  • You work for someone who uses our products or services.
  • You are someone (or you work for someone) to whom we want to advertise or sell our products or services.

In this case, we may have obtained your details directly from you (for example, via our website or at a trade show or exhibition) or from another source.

  • You ask questions through the “Contact Us” section, submit your application or respond to a survey. 
  • You provide your ID card, passport or driver's licence or your vehicle’s license plate number (trucks only) to the guard house when you come to our site in Wettolsheim.


Which personal data are we going to process?

The data we process are data that we have obtained from you either as part of the commercial relationship we have with the company for which you work, or for personal reasons, or otherwise, such as by telephone, email, website, social media, etc.
We may process the following personal information, which may also be referred to as “contact details” or “personal data”:

  • Your name
  • Your employer and your job title or department name
  • Your address, phone number, email address or other business or personal contact details, depending on the nature of our relationship with you or with the person that you work for. 

These data must be processed as a prerequisite to execution of a contract (an order) with the company you represent or to which you belong. Without this information, no contracts (no orders) can be entered into and/or executed by our company.
The data that we obtain from you when you use our website includes: 


  • Technical information, including the Internet Protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform. 
  • Information about your visit, including the full Uniform Resource Locators (URL), clickstream to, through and from our website (including date and time), products you viewed or searched for, page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), methods used to browse away from the page, and any phone number used to call our customer service number or social media handle used to connect with our customer service team.




Our use of cookies to process personal data is explained in our cookie policy, which you should please read:


Why do we process your personal data?


We may process your personal data for the following purposes:

  • To enter into and perform a contract with you or the person that you work for, in order to:
  • supply products and services to customers or other users of those products and services;
  • obtain goods and services from suppliers or providers;
  • manage and administer our relationships with customers, suppliers and other users of our goods and services;
  • respond to technical requests and/or product complaints;

where you or the person that you work for may be the relevant customer, user or supplier of goods or services for these purposes.

  • To promote and sell our products and services and provide information relating to them. This may occur through communications (such as email) or phone calls for marketing purposes. This may include suggestions and recommendations relating to products or services that may interest you or interest the person that you work for. Such communications will be subject to the preferences you have set, where relevant. You may unsubscribe from these messages at any time by clicking on the unsubscribe link or by contacting us at the following
  • To administer our website under the terms of our Legal Notices and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes. 
  • To keep our website and other systems safe and secure.
  • To use your personal data to send our monthly newsletter after obtaining your consent through the subscription form.

Who will use your data? Will your data be transferred?


We may disclose your personal data to the following persons and entities:
 Any member of our Group, i.e., our company, our parent company and its subsidiaries.

Third parties, including:

  • our business partners, customers, suppliers and subcontractors for the performance of any contract we enter into or other dealings we have in the normal course of business with you or the person that you work for;
  • our statutory auditors, legal advisors and other professional advisors or service providers;
  • our credit reference agency for the purpose of assessing your solvency, where this is in the context of us entering into a contract with you or the person that you work for.
  • In relation to information obtained via our website:
  • the Human Resources, Communications and Marketing Departments of Ricoh Industrie France are authorised to process personal data received on the website in order to respond to requests, subject to the proper application of our policy set out in the Legal Notices and in the cookies.

  • analytics and search engine optimisation providers (online surveys) that assist us in the optimisation of our website, subject to the cookie section of this policy.


If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of supply and other agreements with you; or to protect the rights, property, or safety of Ricoh, our customers, or third parties. This includes the possibility of exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.


The legal basis on which we process your personal data is as follows:
Where it is necessary to obtain your prior consent to the processing concerned in order for us to be allowed to do it.

Otherwise, we will process your personal data where the processing is necessary:

  • for the performance of a contract to which you are a party or in order to take steps at your request prior to entering into such a contract;
  • for compliance with a legal obligation to which we are subject;
  • or for the purposes of the legitimate interests pursued by us or another person, provided that this will only be in circumstances in which those legitimate interests are not overridden by your interests or fundamental rights and freedoms which require protection of personal data (most circumstances in which we process your personal data in relation to a relationship that we have with the person that you work for will fall into this category).



Where do we process personal data?

The data that we process in relation to you may be transferred to, and stored in, a country outside the European Economic Area (“EEA”) that may not be subject to equivalent data protection law. It may also be processed by staff situated outside the EEA who work for us or for one of our suppliers. This includes staff engaged in, among other things, the fulfilment of your orders, the processing of your payment details and the provision of support services.
Where personal data is transferred in relation to providing our services, we will take all steps necessary to ensure that it is subject to appropriate safeguards, such as relying on a recognised legal adequacy mechanism which may include by entering into EC approved standard contractual clauses relevant to transfers of personal information (see and that it is treated securely and in accordance with this Privacy Policy.

Unfortunately, the transmission of information via the Internet is never completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our website, and any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.


How long do we keep personal data?


We will keep your personal data in our current archives only for so long as is necessary for the purposes for which it was originally collected, after which it will be deleted or transferred to intermediate archives for 5 years from the conclusion of a commercial contract, under the legal requirements on limitation periods and pursuant to the provisions of the French Commercial Code.  


What are your rights?

You have the right to be informed about your personal data in our possession (right of access).
Furthermore, you have the right to request the correction of inaccurate or incomplete data (right of rectification).
You also have the right to have the data concerning you erased (right to be forgotten), the right to restrict the processing of your data (right of restriction) and the right to have your data transferred to another controller (right of data portability).
Furthermore, you have the right to define advance directives regarding the fate of your data after your death.


How to withdraw your consent to processing and exercise your rights relating to your personal data

To exercise the above right(s), contact our company, the controller, by sending an email to the following address: or by writing to us at the address indicated on page 1. 
A scanned copy of the relevant person’s identity document must be attached to the request. Please note that we may be required to ask you for further information before we provide the information requested, pursuant to legal requirements.
Furthermore, you have the right to lodge a complaint with the supervisory authority having jurisdiction if you consider that your personal data have been processed illegally, namely the French National Commission for Information Technology and Civil Liberties: Commission Nationale de l’Informatique et des Libertés (CNIL) located at 3 Place de Fontenoy - TSA 80715 - 75334 PARIS CEDEX 07 - France - Tel: +33 (0)1 53 73 22 22


Changes to this Privacy Policy

Any changes made to our Privacy Policy in the future will be posted on this page and, where appropriate, notified to you by email.  Please check back regularly to see any updates or changes to our Privacy Policy.  

Date of this policy
Updated on: 01/09/2018
Communication team